Frequently Asked

We don't currently offer custom desktop sizes or colours. All of our desktops are available to buy on their own or with a frame.

• DESKY Dual / Dual Mini Sit Stand desk: 140kg max capacity
• DESKY L-Shape Sit Stand desk: 200kg max capacity
• DESKY Single Sit Stand desk: 80kg max capacity
• DESKY Quad Sit Stand desk: 300kg max capacity
• DESKY Single Sit Pedestal desk: 50kg max capacity
• DESKY Zero Pedestal desk: 8kg max capacity

• DESKY Dual / Dual Mini Sit Stand desk: 60-125cm
• DESKY L-Shape Sit Stand desk: 60-125cm 
• DESKY Single Sit Stand desk: 73-123cm
• DESKY Quad Sit Stand desk: 60-125cm 
• DESKY Single Sit Pedestal desk: 64-130cm 
• DESKY Zero Pedestal desk: 78-128cm

Not sure which desk suits your height? Check out our ergonomic desk height calculator to learn the recommended height range for you.

Our two most popular desks! The DESKY Single Sit Stand desk frame is powered by a single electric motor that has an 80kg capacity and height range of 73-123cm, whereas the DESKY Dual Sit Stand desk frame is our premium desk frame powered by a dual motor system with 140kg capacity and best in class height range of 60-125cm.

• Motors: Dual Two, Single One 
• Capacity: Dual 140kg, Single 80kg 
• Warranty: Dual 10 Years, Single 3 Years 
• Height Range: Dual 60cm-124, Single 73-123cm

The dual series desk frame has dual motors and is better suited if you're running a larger setup. You also get a greater adjustable height range, meaning the desk is suitable for a wider range of user heights.  Finally there is an upgraded controller and a wider variety of desktop finishes and woods to choose from (the bamboo desktops are very popular.)

All DESKY orders will receive an email order confirmation after the order has been processed. A copy of your invoice will be attached for your records. Please click the link on your order confirmation to download the PDF.

We make every effort to process changes to a submitted order on request. However, we begin processing your order straight away and due to order volumes and courier collections throughout the day this involves a number of steps that may make changing your order not possible.

If you wish to change or cancel your order, please reach out to us via our Contact Page as soon as possible and we'll help you out.

DESKY aims to ensure that we offer our customers with the best possible shopping experience. If you want to cancel your order or we are not able to make changes in time our customer service team can guide you through our easy Returns process.

We begin processing your order straight away but please contact our customer service team immediately if there is an error with your address. If we are unable to update your shipping address we can contact the courier to request a redirection

We can hold and only dispatch your order after a specified date. To allow us to facilitate your request please leave a note in the special instructions box in Checkout when placing your order or contact one of our team members via our Contact Page . Please note that this is only to dispatch your order on a specified date, we cannot organise delivery to occur on a specified date. 

Shipping is free on all desks, chairs and accessories to every country we deliver to: Austria, Belgium, France, Germany, Luxembourg, the Netherlands and Poland.

There is no minimum order value and no extra charge for any address in those countries, whatever the size of your order.

Our warehouse is in Łubna, Poland. In-stock orders placed before 2 PM (Polish time, CET/CEST) on a business day are shipped the same day, and arrive within 3-5 business days of dispatch.

For full delivery details please see our Shipping Policy here.

Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

We don’t deliver to PO boxes. In Poland, smaller items such as accessories can be delivered to an InPost parcel locker, where this is offered at checkout. Desks and chairs are delivered to a residential or business address.

We’re unable to accommodate custom delivery requests like scheduled times or specific drop-off spots unless you arrange your own freight collection.

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via our Shipping Form, directly within 2 business days of receiving your order.

Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.

If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

More likely than not, resetting the control box will do the trick. A reset is a simple process that takes less than a minute and will fix the majority of desk errors. Full desk reset instructions can be found in the instruction manual that came with your desk or online in the Specifications tab on the specific product page. We also have videos on our YouTube to help.

If this does not solve the issue or you need additional assistance, please submit a claim through the Warranty claim form. Once received, one of our customer service team members will review your claim and get back to you as soon as possible.

We provide a warranty on all the products we sell.

We offer an impressive 10 year warranty on our core range of DESKY Dual and DESKY L-Shape Sit Stand desks, Chairs, Stools and Monitor Arms. Please view our full Warranty Policy here for information on the warranty periods for all products and how to make a warranty claim.

During the warranty period we will repair or replace any parts necessary to correct defects in materials or workmanship and defects affecting the function or operation of your product.

We want you to love your desk. We are confident that you will after putting it to the test, but if you find that you should have chosen a different desk, prefer a different desktop colour or size, or even a different chair or accessories for example, we can help organise an exchange. Similarly, we understand on rare occasions that our products may just not be the right fit for your needs. Our Return Policy is set up to help – please view our Return Policy here.

We are confident in the quality of our products being of the highest standards but we understand that issues can arise with all products from time to time and we are here to help. In the rare situation that you experience an issue with a product, defect or damage, please contact one of our customer service team members via our Contact page.

If you have received an incorrect/faulty/damaged item, please raise a claim to use by using our Warranty Form.

Every DESKY heights adjustable and fixed height desks comes with an easy to follow instruction manual and step by step assembly instructions. These can also be downloaded as an online resource in the Specification tab on each product page.

Please also watch the helpful assembly video for each desk. Assembly will take as little as 30 minutes for our two leg desks and all desktops we supply come with threaded screw inserts or pre-drilled holes to make assembly as quick as possible.

If you have any questions or would like further guidance in assembling your DESKY please contact us via our Contact page.

You will need a Philips head screwdriver, but otherwise assembly of our desks are tool free. Each desk comes with any necessary tools to assembly the desk and our desktops come with threaded screw inserts or pre-drilled holes to make assembly as quick and easy as possible.

Assembly will take as little as 30 minutes for our two leg desks and all desktops we supply come with threaded screw inserts or pre-drilled holes to make assembly as quick as possible.

For detailed, step by step instructions please watch the assembly video for each desk or refer to the instructions manual included with each desk.

Proper care of your DESKY is vital to ensure that it remains in the best possible condition for years to come. We have put together a handy Care Guide for your DESKY to help ensure you give it the TLC it deserves.